FAQ: Canary Cold Brew
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can we mix any amount of original blend and afternoon blend we want?

In the 12 and 24 packs, you can mix and match amounts of each blend in multiples of 6. So in a 12-pack, you can do 6 of each type or 12 of one type. In a 24-pack you can do 12 of each type, 24 of either type, or an 18 and 6 split as well.

Last updated: September 06, 2018 05:21

Can I refer people to get free cold brew?

Yep, you can grab your unique referral link below. If you back our kickstarter and your friends do too (using your link), you can receive rewards up to the amount you've pledged.

https://canarycoldbrew.com/pages/ks-referrals

Last updated: September 06, 2018 05:55

Are you fair trade and/or organic?

Yep! Our beans are fair trade certified, and they are all organic as well.

Last updated: September 06, 2018 05:23

Is this coffee ready-to-drink or should it be diluted?

This is ready-to-drink cold brew, so you can enjoy it without further dilution. Feel free to add milk and such to your liking of course!

Last updated: September 06, 2018 05:23

How should I consume Canary?

We recommend cracking open a can, pouring over a nice glass of ice, and adding milk if you'd like. For maximum enjoyment, grab a Canary Cold Brew tumbler! :-)

Last updated: September 06, 2018 05:23

What do you mean when you say it could save you hundreds of dollars each year?

When you go to the usual spots for a cold brew, you will often have to pay between $4 and $5 a cup! If you got just one cold brew each day, that would be at least $1,460 that you're spending on coffee each year, compared with Canary's price of between $2-3 for cup depending on which options you choose. This is significant savings, upwards of $700 if you chose Canary each day instead. Not to mention you'd be receiving incredible quality cold brew delivered right to your door. We're able to offer lower prices because are selling directly to consumer, without needing any middlemen increasing the cost. This is why we're so excited for Canary and hope you are too :)

Last updated: September 06, 2018 05:23

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://canary-cold-brew.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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